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Frequently Asked Questions ?
Q: What is included in a teepee sleepover rental from Tent Tales?
A: A teepee sleepover rental from Tent Tales includes everything you need for a magical and unforgettable sleepover experience. Our comprehensive package includes delivery, setup, and pickup, so you don't have to worry about any of the logistics. Each guest will have their own comfortable mattress with a fitted sheet, along with a tray table for their personal items. To add a touch of enchantment, fairy lights or string lights (battery-operated) are provided, along with decorative pillows and either lanterns or neon lights (also battery-operated). At the foot of each bed, you'll find a cozy throw blanket. Please note that we ask you to bring your own pillow and main blanket for hygiene reasons. Please be aware that the decor may vary for each party, as it is tailored to the chosen theme to ensure every sleepover is unique and special.
Q: Can you accommodate custom themes for events at Tent Tales?
A: Yes! At Tent Tales, we pride ourselves on creating unique and unforgettable experiences tailored to your specific needs. Whether you're envisioning an enchanting fairy tale setting, a rustic country charm, or any other custom theme, we can bring it to life. We offer customization of any theme or color scheme for an additional fee, which will vary depending on the complexity of the theme and the number of guests attending your event. Our dedicated team will work closely with you to ensure every detail aligns perfectly with your vision, making your event truly special and personalized.
Q: What do my guests need to bring for a Tent Tales experience?
A: For a comfortable and enjoyable experience at Tent Tales, all guests must bring their own pillows for hygienic purposes. Additionally, while we provide a small throw blanket, it may not always be sufficient for cooler nights. Therefore, we highly recommend that guests bring an extra blanket or a sleeping bag to ensure they stay warm throughout their stay. This ensures that everyone has a cozy and pleasant adventure with us.
Q: How many tents will I be charged for?
A: At Tent Tales, you will be charged for the package you originally selected during your booking. If you decide you need more tents later on, you can upgrade to a higher package (depending on availability). However, if you need fewer tents than initially planned, you will still be charged for the original package. We reserve the tents for your specific date based on your initial booking to ensure everything is ready for your adventure!
Q: What happens if we break an item or soil the linens at Tent Tales?
A: At Tent Tales, we understand that accidents happen! If an item is broken during your stay, you will be responsible for the replacement cost of the item. Additionally, if our decorative pillows or linens become soiled, a $25 cleaning fee per item will be applied. In cases where the soiling is irreversible and the items cannot be cleaned, you will be charged the cost of replacing them. We strive to maintain a pristine and comfortable environment for all our guests, so we appreciate your understanding and cooperation in helping us keep everything in top condition!
Q: Does Tent Tales move furniture as part of their service?
A: Tent Tales does NOT move furniture as part of their service. Customers are required to ensure all furniture is moved and that the area is CLEAN (vacuumed/mopped) and ready for set-up before the scheduled time. This preparation ensures that our team can efficiently and effectively set up your event without any delays. By having the area ready upon our arrival, we can focus on creating the perfect event experience for you.
Q: What are the delivery fees for Tent Tales services?
A: At Tent Tales, we strive to offer flexible and transparent delivery options for our valued customers. Here are the delivery fees based on your distance from ZIP code 30228: - For locations within 1-30 miles: Delivery is complimentary. - For locations within 31-40 miles: There is a $50 delivery fee. - For locations within 41-50 miles: The delivery fee is $75. This tiered pricing structure ensures that we can maintain high-quality service regardless of your distance from our base. If you fall outside these delivery zones, please contact us directly for a customized quote. Our goal is to make your Tent Tales experience as enjoyable and hassle-free as possible.
Q: Do you require parking for Tent Tales services?
A: Yes, Tent Tales requires parking to be conveniently located directly outside your property or on your driveway. This ensures our team can easily access your location to set up and dismantle our tents, creating a seamless and efficient service experience for you.
Q: Can a teepee party be set up downstairs or upstairs?
A: At Tent Tales, we are happy to set up a teepee party in your home or venue, as long as there is sufficient space to accommodate the equipment. However, due to the volume and weight of the items involved, we are unable to carry equipment up or down stairs. If you would like your teepee party to be set up on a different level from the ground floor, we kindly ask for your assistance in transporting the equipment to your chosen location. Your cooperation ensures that we can create the perfect, magical experience for your special event.
Q: What should I do if the number of guests for my Tent Tales party changes?
A: At Tent Tales, we understand that party plans can change! If you find that you need more teepees for your event, please contact us as soon as possible, and we'll do our best to accommodate your request and add more to your party. On the other hand, if you need to reduce the number of teepees you've initially requested, we require at least 2 weeks' notice to adjust your reservation without incurring additional charges. This helps us stay organized and ensures we can provide the best experience for all our customers. Don't hesitate to reach out; we're here to help make your Tent Tales party a magical and unforgettable experience!
Q: How do I prepare the party space for Tent Tales setups?
A: Great question! Preparing your party space for a Tent Tales setup is essential to ensure a smooth and magical experience. Here are the steps you need to follow: 1. Choose a smoke-free environment: The party location must be completely smoke-free to ensure the safety and comfort of all guests and to protect our equipment. 2. Clear the space: Ensure the area is free of any unnecessary furniture or items that could obstruct the tent setup. A clean, open space allows for an efficient and safe setup. 3. No food or drinks: Please do not allow any food, drink, candy, or any art supplies (including but not limited to slime, glitter, paint, nail polish, etc.) in or around the setup area. These can cause stains or damage to the items, which could lead to deductions from your security deposit. 4. Measure the space: Confirm that the space is large enough to accommodate the number of tents you’ve booked. Each tent requires a specific amount of room, so double-check the dimensions provided during your booking. 5. Prepare for electricity: If you plan to use any electronic items like lights or sound machines, ensure that there are accessible power outlets nearby. By following these guidelines, you'll help us create a seamless and enchanting Tent Tales experience for your event. Thanks for your cooperation!
Q: Can the teepee sleepover provided by Tent Tales last for more than one night?
A: Yes! At Tent Tales, we are delighted to accommodate longer teepee sleepovers. Whether you are planning a weekend adventure, celebrating a holiday, or hosting a special visit, we can help make your slumber party memorable for more than just one night. Simply mention your preference for an extended stay in your inquiry, and we will be happy to plan accordingly.
Q: Are the prices posted on the Tent Tales website subject to change?
A: Yes, the prices posted on the Tent Tales website are subject to change. We reserve the right to update our pricing at any time. Additionally, please note that any customizations to the packages may result in increased charges. We strive to offer competitive and fair pricing; however, adjustments are sometimes necessary to reflect the current market conditions or to accommodate special requests from our customers. For the most accurate and up-to-date pricing information, please check our website regularly or contact our customer service team directly.
Q: Do you provide sleeping pillows and blankets?
A: At Tent Tales, we place a high priority on maintaining the highest sanitary standards for our clients. Therefore, we ask that all guests bring their own sleeping pillows and blankets. This policy ensures that you have the most hygienic and comfortable experience possible while enjoying our outdoor accommodations. Rest assured, our tents and other equipment are maintained to the highest standards of cleanliness, making your stay both pleasant and safe.
Q: What type of mattresses do you provide?
A: At Tent Tales, we offer high-quality air mattresses that have been rigorously tested for sturdiness, comfort, and durability. Although we don't expect our mattresses to lose air during your rental period, we include an electric air pump with every rental just in case it is needed. This ensures you have a comfortable and hassle-free experience during your adventure.
Q: What is the time frame for a tent party rental at Tent Tales?
A: At Tent Tales, we understand that each event is unique and may require different rental durations. That’s why we tailor our services to fit your specific needs. Typically, we will work closely with you to determine the ideal drop-off and pick-up window for your tent party rental. Whether you need it for a day, a weekend, or longer, we’re committed to providing flexible and convenient scheduling to ensure your event is a success. Reach out to us to discuss your event, and we'll handle the rest!
Q: Can tents be set up outside at Tent Tales?
A: We at Tent Tales prefer to have our tents set up inside to ensure the best possible experience and condition for you and your guests. However, we understand that sometimes outdoor settings are preferred. While setting up tents outside isn't our standard, we're happy to accommodate such requests for an additional fee. This allows us to take extra precautions to keep everything in top-notch condition despite the outdoor elements. Feel free to contact us to discuss your specific needs, and we'll do our best to make your event magical, no matter the location!
Q: Is food allowed to be consumed inside tents at Tent Tales?
A: To ensure the utmost cleanliness and maintain a comfortable environment for all our guests, Tent Tales kindly requests that food and beverages are not consumed inside our individual tents. We understand the appeal of enjoying a meal in a cozy setting, but keeping food outside helps prevent spills, stains, and the attraction of unwanted pests. We appreciate your understanding and cooperation in helping us maintain a pristine and pleasant experience for everyone.
Q: How many individual teepees can be rented from Tent Tales at one time?
A: At Tent Tales, we can accommodate up to 12 individual teepee rentals at once under our standard pricing. However, if you have a larger group or unique event needs requiring more than 12 teepees, please reach out to us directly. We are always excited to discuss custom arrangements to help make your event extraordinary!
Q: What is your cancellation policy?
A: At Tent Tales, we understand that plans can change unexpectedly. Our cancellation policy requires that cancellations be made at least 7 days prior to your event date. While the deposit you made at the time of booking is non-refundable, it is not lost. Instead, we offer you the flexibility to apply that deposit toward a future reservation within 30 days of your original booking date. This policy ensures that you have the opportunity to reschedule your event conveniently, without losing your initial investment.
Q: Can I change the date of an existing reservation with Tent Tales?
A: Absolutely! At Tent Tales, we understand that plans can change. If you need to adjust the date of your existing reservation, please contact us via email as soon as possible. We'll gladly accommodate your request if the new date is available. It's important to note that any changes or cancellations must be discussed via email at least 7 days before your event. We also recognize the unique challenges posed by Covid-19 and will consider rescheduling your event to a future date if necessary, pending availability. Your satisfaction and safety are our top priorities!
Q: How much space do I need to set up a teepee from Tent Tales, and what options do you offer for different-sized mattresses?
A: Each teepee at Tent Tales, when equipped with our standard twin-sized mattress, requires a space approximately 3 feet by 6 feet. If you are looking to save on space, we also offer smaller mattresses that are about 2.5 feet by 5 feet. This allows for greater flexibility if space is a concern. Our teepees are designed to be versatile and can be configured to fit in various spaces. We work closely with you to find the best location on-site for setup, but it is important to note that measuring and determining the appropriate space is ultimately your responsibility. This ensures that everything fits perfectly and your event runs smoothly.
Q: What is the age limit for participating in Tent Tales events?
A: At Tent Tales, we believe that adventure and joy have no age limit! We cater to children, teens, and adults of ALL AGES. Whether you're planning a magical sleepover for kids, a fun teen hangout, or a unique adult gathering, our tents are designed to provide a delightful experience for everyone. However, we do require adult supervision to ensure safety and maximum enjoyment. So, no matter your age, we welcome you to create unforgettable memories with Tent Tales!
Q: How long does it take to set up a teepee at Tent Tales?
A: At Tent Tales, setting up a teepee typically takes about 45 to 120 minutes, depending on the complexity and size of the setup. Additionally, time for decorating the teepee is required, which can vary based on the chosen package and specific customer preferences. We aim to ensure a hassle-free experience, and our team is available to accommodate early or extended setup times upon request, subject to availability. Please contact us in advance to discuss any specific timing needs you may have.
Q: Do I need to supply power for my Tent Tales setup?
A: Great question! For an optimal Tent Tales experience, we do ask that you have an outlet close to the setup area. This is necessary for inflating our comfortable air mattresses. However, you'll be happy to know that our enchanting fairy and string lights are all LED and battery-operated. This means they produce little to no heat and you won’t need any outlets to keep them twinkling through the night. Do keep in mind that our string lights range from 5 to 10 feet in length, so an adult should handle their setup to ensure everything is safe and secure. Enjoy your magical Tent Tales adventure!
Q: Where do you deliver?
A: Tent Tales delivers within a 30-mile radius from Hampton, GA 30228. For deliveries beyond this range, an additional charge of $2.50 per mile will be applied. If the delivery exceeds 40 miles, please contact us for a customized quote, as pricing and arrangements can be discussed to accommodate your needs. This ensures we provide the best possible service regardless of your location.
Q: How often are supplies cleaned at Tent Tales?
A: At Tent Tales, we prioritize cleanliness and safety to ensure that our customers have a worry-free experience. All equipment, including bedding and pillow covers, is thoroughly disinfected and laundered both before and after each party. For soft furnishings that cannot be laundered, they are rigorously washed and wiped down with antibacterial solutions. Our meticulous cleaning protocols reflect our commitment to providing a safe and hygienic environment for every event we host.
Q: What payment is required to book a tent rental with Tent Tales?
A: At Tent Tales, a 50% non-refundable booking fee is required at the time of contract signing to reserve your date and time. This booking fee will be deducted from the total due. While we recommend booking two weeks prior to your delivery date due to high demand, it is not mandatory. However, please note that the full balance must be received on time, at least 5 days before the event. If the full balance is not received by this deadline, the event will be cancelled and the booking fee will be forfeited.